Our customer service team is happy to assist you with any questions, concerns or feedback.

Add your desired items to your shopping cart and click "Checkout." If you'd like to complete your purchase even faster, you can use Express Checkout directly from the shopping cart and place your order in just a few clicks.

Alternatively, continue with the standard checkout. There, you can easily sign in to your customer account or complete your purchase as a guest without creating an account.

During checkout, you can redeem a voucher or discount code, review or update your billing and shipping address, and select your preferred payment method. Before placing your order, you'll see a complete summary of your items, costs, and order details.

Click "Buy now" to complete your order. You'll immediately receive an order confirmation by email. As soon as your package has been shipped, we'll also send you a shipping confirmation with a tracking link so you can follow the status of your delivery at any time.

Is your favourite item currently unavailable? No problem – simply sign up to be notified.

Open the product, select your size and click "Notify me". Then enter your email address and activate the notification.

As soon as your item is back in stock, we'll let you know by email.

If the item becomes available again within 30 days, you will receive an email.

First, add your desired items to the shopping cart. In the final step of the checkout process, you can enter and redeem your voucher code.

Discount vouchers can be redeemed directly in the shopping cart or during checkout.

Depending on the promotion, they may be subject to certain conditions, such as a minimum order value, a validity period or selected products. Vouchers are non-transferable, cannot be exchanged for cash and cannot be applied retrospectively. In the case of a partial return, the redeemed voucher value may be adjusted accordingly.

Once your order has been completed, it can no longer be changed or cancelled. If you have any questions, our customer service team will be happy to assist you.

Once your order has been shipped, you'll receive a shipping confirmation by email, including a tracking link.

There is no general minimum order value. However, discount codes may be subject to specific conditions, such as a minimum purchase amount. The maximum order value per order is €800. If this amount is exceeded, you will be asked to adjust your shopping cart.

• Credit and debit cards (Mastercard, Visa, American Express)
• Apple Pay
• Google Pay
• PayPal
• Klarna
• iDEAL

See our payment methods in detail.

All prices shown in the online shop include the applicable statutory VAT.

Germany:

Standard shipping to Germany costs €4.95. Orders are shipped with DHL. Delivery usually takes 2–4 business days.

You can also choose express shipping for €14.95. More information about express shipping can be found here.

Austria:

Standard shipping to Austria costs €4.95. Orders are delivered by Austrian Post and are climate-neutral. Delivery usually takes 2–4 business days.

Yes, we currently offer DHL Express shipping within Germany. Unfortunately, this option is not available for deliveries to other countries at this time.

Express orders placed Monday to Thursday by 12:00 p.m. (noon) are usually shipped the same business day. If the order is placed on a public holiday in Baden-Württemberg, it will be shipped on the next business day.

We currently ship to:

• Germany (excluding Heligoland and Büsingen)
• Finland
• Greece
• Ireland
• Italy
• Netherlands
• Austria
• Portugal

Yes, you can specify a different delivery address, provided it is in the same delivery country.

Once your order has been shipped, you will receive a shipping confirmation by email with a tracking link. Please note that tracking information will only become available once the parcel has been scanned by the shipping carrier.

Delivery to Germany, Austria and the Netherlands usually takes 2–4 business days.

Once your order has been shipped, you will receive a shipping confirmation by email with a tracking link. For more information, please visit our Shipping & Delivery page.

Simply register your return via our returns portal. Once your return has been registered, you will receive all further instructions and can easily create your return shipping label.

You can return your order within 14 days of receiving it.

Please make sure the items are unworn, in their original condition, and have the original tags attached. Unfortunately, we cannot accept worn, soiled, altered, or damaged items and will return them to you.

To report a defective item, please use our contact form. Please note that we can only process complaints that have been registered in advance.

A customer account is automatically created with your first order, giving you access to a range of convenient benefits:

• Save your address details for faster checkout.
• Store multiple billing and delivery addresses.
• Save your favourite products in a wishlist and share it with family and friends.
• Save your preferred payment methods for a quicker checkout.
• Access your order history whenever you need it.

You don't need a password to sign in to your DAYDREAM customer account.

Here's how it works:

1. Enter your email address on the login page.
2. We'll send you a personal login code by email.
3. Enter the code to access your customer account, including all your orders and benefits.

You can sign up for our email newsletter here.

Yes. When you sign up for our newsletter, you'll receive a 10 % discount on your first order. Your voucher will be sent to you after registration and can be redeemed during checkout.

If the sign-up form is not visible, your marketing cookies may be disabled. Please update your settings under Privacy in the footer and enable marketing cookies. The sign-up form will then be displayed.